Travel Consultant

New Vacancy: TRAVEL CONSULTANT

JOB INFORMATION

• Work Location: Maputo
• Industry: Tourism Industry
• Education: Diploma or degree in Travel, Tourism, or a related field (preferred).
• Experience: 1-3 years of experience as a Travel Consultant or similar role.
• Languages: Fluent in English & Portuguese
• Salary: Industry standard + bonus

KEY RESPONSIBILITIES:

• Create and manage airline reservations using GDS/airline portals with complete and accurate traveller details (name, contact number, email, passport details, etc.).
• Provide fare quotations, itinerary options, and travel advice to dients based on their requirements.
• Issue, reissue, cancel, and refund tickets in accordance with airline rules and company policies.
• Ensure travellers receive schedule change notifications, flight updates, and travel advisories on time.
• Assist clients with online check-in, seat selection, special meal requests, and ancillary services.
• Coordinate with airlines, suppliers, and internal teams to resolve booking issues and service disruptions.
• Maintain proper email trails, documentation, and ticket records for all transactions.
• Handle client queries and complaints professionally and ensure prompt resolution.
• Comply with KPI and KRA requirements and meet productivity and service quality standards.
• Follow company SOPs and ensure data accuracy to avoid operational and client service issues.

REQUIRED SKILLS & COMPETENCIES:

• Strong knowledge of GDS systems (Amadeus/ Galileo / Sabre) and airline portals.
• Good understanding of fare rules, RBDs, and ticketing procedures.
• Excellent communication and customer service skills.
• High attention to detail and accuracy.
• Ability to work under pressure and handle multiple bookings simultaneously.
• Team-oriented with a proactive and responsible attitude.
• Experience in corporate travel handling is an advantag

How to Apply:

Send your CV (ENG & PT), Photo and Cover Letter to Email:
emprego@cservecorp.net, hire@cservecorp.net
Note: Please write TRAVEL CONSULTANT in subject line